Refund policy

 

RETURNS & EXCHANGES

Due to the personal care and hygiene nature of our products, Lāver does not accept returns or exchanges for change of mind, including where a customer has selected the wrong product.

This does not affect your rights under the Australian Consumer Law. If a product is faulty, damaged or does not match its description, you may be entitled to a repair, replacement or refund.

DAMAGED OR FAULTY PRODUCTS

Please inspect your order as soon as it arrives.

If your product arrives damaged or appears to be faulty, please contact us within seven days of delivery by emailing info@laversydney.com.au or sending us a direct message through our official social media account.

Your message must include:

  • Your full name and order number

  • A description of the fault or damage

  • Clear photo or video evidence showing the issue

  • A photo of the product packaging, where relevant

The evidence provided must clearly show the reported damage or fault. We may request further information or additional images before approving the return.

We encourage customers to contact us within seven days so we can investigate the matter promptly. However, this timeframe does not limit any rights or remedies available under the Australian Consumer Law.

RETURNING A DAMAGED OR FAULTY PRODUCT

Where required, the customer must return the affected product to our nominated warehouse for inspection.

The customer will be responsible for arranging and paying the return postage upfront. Please keep your postage receipt and tracking information.

Once the returned product has been received and confirmed as damaged or faulty, Lāver will reimburse the reasonable return postage cost and provide the remedy available under the Australian Consumer Law.

If a refund is approved, the customer will be refunded the amount they paid for the affected product at the time of purchase, including any discount or promotional pricing applied. Applicable delivery costs will also be refunded where required under the Australian Consumer Law.

Refunds will be issued to the original payment method.

If the product is inspected and is not found to be damaged or faulty, return postage costs may not be reimbursed.

SALE ITEMS

Sale and promotional items are not eligible for change-of-mind returns or exchanges.

However, sale items remain covered by the consumer guarantees provided under the Australian Consumer Law.

HEALTH INFORMATION DISCLAIMER

Information provided on the Lāver website, packaging and social media platforms is general in nature and is not intended to replace professional medical advice.

Our products and educational content are not intended to diagnose, treat, cure or prevent any disease or medical condition. Individual experiences and results may vary.

Always read the product label and follow the directions for use. Speak with a qualified healthcare professional before using a product if you are pregnant, breastfeeding, taking medication, have an existing medical condition or have concerns about whether a product is suitable for you.

Stop use and seek appropriate medical advice if irritation or an adverse reaction occurs.